[Jon

Udell]1: “It seems kind of unfair, doesn’t it? First, developers

have to understand and accommodate users’ habits. Then we have to

deliver solutions that add value while surreptitiously encouraging

users to adopt better habits. Finally, we have to bring to the

surface, examine, and modify our own deeply-ingrained habits. That’s a

painful and psychologically hard thing to do. But happy users are not

the only reward. The habit of breaking habits will serve you well.”